Shipping and Returns

 

Please see the Freight Charges section under your online account with us for specific freight free amounts as described below. Except for the situations listed below all orders are shipped freight paid to the shipping point (“prepay and add”) 

1. Orders of small parts exceeding the amount listed under “Small Parts Freight Free” shall ship freight prepaid within the Continental U.S. by a carrier of our choice. Small parts shall exclude any large, bulk items including fire extinguishers, recharge agent, hazardous materials, cabinets and fire extinguisher stands, lengths of pipe over 24”, grease filters, duct access doors, fire hose, fire hose racks and reels, HD vehicle brackets and system cylinders. Additional items may be added to this list of exclusions as necessary without further notification. 
2. Standard size pallet orders exceeding the amount listed under “Pallet LTL Freight Free” will ship freight prepaid by a carrier of our choice. Prepaid freight terms are subject to change based on current shipping costs and shipment/location specific accessory charges. Special orders (as described below) do not qualify for prepaid freight. 
3. Bulk orders equal to or greater than the amount listed under “DFPS Delivery Freight Free” may be shipped freight free on one of our delivery trucks to destinations within 75 miles of our warehouse in Farmingdale, NJ and Springport, IN. Orders shipped on one of our delivery trucks that are less than this amount or which are shipped on a “rush” basis may be subject to delivery charges. 
4. Any drop ship order eligible for free freight from the manufacturer shall be shipped directly from such manufacturer freight prepaid within the Continental U.S. by a carrier of their choice. 

Returns due to customer error will be accepted, subject to the freight charges associated with such order. Returns due to our error will be accepted with no charge for the freight associated with such error. Please call us in advance to receive a return authorization number and shipping instructions. Please have our invoice number available prior to calling regarding returns. Returns sent C.O.D. will not be accepted. “Special Orders” are not returnable. Returns must be completed within 14 days of invoice date.